Cancellation Policy

Right of Withdrawal

1. Right to Withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, received the goods.

To exercise your right of withdrawal, you must inform us:

Peak Protect e.U.
Schmiedgasse 20
2100 Leobendorf
Austria
E-mail: peak-protect@gmx.at

of your decision to withdraw from this contract by means of a clear statement (e.g., by e-mail or letter).

You may use the sample withdrawal form provided below, but it is not mandatory.

2. Consequences of Withdrawal

If you withdraw from this contract, we will reimburse you the purchase price of the goods only.

Shipping costs are not refunded, in accordance with our Terms & Conditions.

Refunds will be made within 14 days after receipt of your withdrawal notice, but not before we have received the goods or proof of return.

You, as the customer, bear the direct costs of returning the goods, unless the goods were defective or wrongly delivered. In this case, Peak Protect will cover the return shipping costs.

If you provide an incorrect or incomplete delivery address and the delivery cannot be completed, you bear all resulting costs, including return and reshipping fees. Already paid shipping costs are not refunded.

3. Returns and Missing Items

Returned goods must be sent back completely and in proper condition, including the original packaging and all accessories (e.g., carabiner, thank-you card, extras such as gummy bears).

If parts are missing or the original packaging is damaged, we reserve the right to deduct a fee corresponding to the actual loss in value from the refund.

4. Sample Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To:
Peak Protect e.U.
Schmiedgasse 20
2100 Leobendorf
Austria
E-mail: peak-protect@gmx.at

I hereby withdraw from the contract concluded for the purchase of the following goods:

• Ordered on: [Date]

• Received on: [Date]

Customer name: ____________________________
Customer address: __________________________
Date: ____________________________

Customer signature (only if this form is submitted on paper): ____________________________